Privacy Policy

1. Introduction

ArborKey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software service ("Service"). Please read this Privacy Policy carefully.

2. Information We Collect

We collect only the information necessary for the proper operation and use of the Service. This includes:

2.1 Information You Provide

• Account Information: Name, email address, and other information you provide when creating an account
• Organization Information: Organization name and details for multi-tenant access
• Content Data: Data you input into the Service, including time entries, projects, associations, and other business information
• Communication Data: Information you provide when contacting our support team

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with the Service, including access times, pages viewed, and features used
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs and error reports necessary for service operation and troubleshooting

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Authenticate your identity and authorize access
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data storage, payment processing, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of ArborKey, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information when you explicitly authorize us to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Opt-Out: Opt out of marketing communications (service-related communications are not optional)

To exercise these rights, please contact us at Support@cappawork.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve the Service. You can control cookie preferences through your browser settings. Note that disabling cookies may limit some functionality of the Service.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Services

Our Service may integrate with third-party services, such as authentication providers and payment processors. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: Support@cappawork.com

Website: www.arborkeysoftware.com